Genoa Healthcare

Disorganized pharmacy with poor communication I CALLED 1 DAY AHEAD THEY TELL YOU IT READY! YOU GET THERE AND your prescriptions are not filled, and no one else nose anything about medicine!! They don't CALL OR TEXT when they are done.THEN YOU GET THERE AND THEY DON'T MAKE ONE MEDICINE THAT HAS A REFILL ON SATURDAY.THEY SAY I HAVE TO COME BACK AND I NO THEY CAN CALL INSURANCE AND GET IT REFILLED 1 day ahead. Always a problem to get the medicine every time I've never had a smooth one since manager Sam has gone!!!!

TL/DR: disorganized pharmacy with poor communication that will lose your prescriptions and not fill your meds, was told they had mail delivery option and offered blister packs but never received either after multiple requests I tried to switch to this pharmacy last year. It was a disaster. The whole point was to get my meds mailed to me, and in blister packs/pill packs. Neither of those things ever happened, despite one of my doctors actually writing blister packaging on the Rx. I also went into the pharmacy office twice in person asking for these things, yet still nothing was ever put in a blister pack and no meds were ever mailed to me. One of the problems is that Genoa Pharmacies are stuck in the last century, they haven't digitized - these are still paper offices. When I went in person they took down my info on paper forms and post-its! Also, the different Genoa locations can't communicate with each other as there is no electronic system, and therefore no app or website where you can request refills or see when your meds are ready and communicate with the pharmacy. For everything you must call or go in person. This makes more work for the pharmacy and for you, and I think that is why they will NEVER call you, not even to say your meds are ready or that there is a problem filling something. Yes, that's right: they don't notify your when your meds are ready for pickup! That is on you to call and check or drive down there. Unbelievable to me, especially when you are a new client and just starting to get your stuff transferred over. But the biggest issue is their not calling when there is a problem. I had a Rx transferred to them from CVS and for over a month called multiple times to have Genoa fill it and it never was ready, they never filled it. Finally after speaking to 2 or 3 different pharmacy staff multiple times trying to get it filled, somebody tells me they can't get it. They don't stock that med. I have to send it back to CVS if I want to keep getting it. That was the last straw. Why did it take them over a month and multiple requests for me to find this out? Because they never call their clients. Ever, as far as I can tell. Worst communication ever from a pharmacy. Everything managed to get even worse after that when I decided to quit Genoa and go back to CVS. I asked Genoa to transfer back all my prescription refills to them, and they never did. I went to CVS and told them to request all my meds back from Genoa multiple times, and I went to Genoa multiple times and asked them to initiate the transfer, and they never did it! They lost my prescriptions! Genoa tried to blame CVS but I know it was them. CVS followed through on transferring them to Genoa in the first place so I know they can handle a Rx transfer. Genoa is the anachronistic outdated paper pharmacy that never even filled most of my meds and screwed up the ones they did try to fill so I think it much more likely that Genoa lost all my prescription refills than CVS. It was a huge mess as I have meds ordered by PCP, psych, GI - multiple doctor's offices I had to contact to get everything rewritten all at once. Some stuff I just gave up on for the time being. So, Genoa Pharmacy failed on all levels. After working with this pharmacy I am less med compliant and am taking fewer meds than when I started. So I recommend them to nobody.

They not communicate well, they give me hard time, everytime I order refill and they said ready than later they did not ready my meds and give me different meds I did not order. Their system is terrible and they did not do their job, also they did not call me when meds is ready or not and I don’t know when is ready. Also they said will be ready but never ready take like month later they did not tell me truth and they keep lie to me and why did not tell me first place. Don’t keep said is ready and make sure is ready for 100% not they is ready later they not ready. They give me really hard time. And they not communicate with me and they don’t understand me at all

Best pharmacy ever in my book they have my meds filled on time every time 5 stars

Professional customer assistance every day, hasn't changed, since they first opened. Awesome people.

They know me by name even though I've only been here twice. They're so friendly.