Nebraska Medicine Pharmacy at Durham Outpatient Center

This pharmacy mailed me 3 pre-op prescriptions (medicine I needed to take before surgery) with the WRONG instructions on how to take the medications. All 3 bottles had the WRONG instructions and I had never taken these meds before. The reason I found out there was a problem is because I ALWAYS count the pills to make sure I have the correct amount as indicated on the prescription. Well if I had followed the WRONGLY printed instructions on all 3 of the meds I would not have finished all of the medications so I thought something had to be wrong and I called the pharmacy. Guess what?! They confirmed that all 3 bottles had the WRONG instructions printed on them. Their solution was to mail me MORE DUPLICATE medications. I asked if my insurance would be charged again and they said no. Then I realized that I did not want MORE DUPLICATE medication. What a waste to have to throw duplicate medication in the trash because of THEIR ERROR. I decided to write down the correct instructions and set reminders in my phone because I had to take them 3 times per day at different times and intervals. Fast forward…I had the surgery and the day before my discharge this pharmacy gave all of my post surgery meds which included an opioid pain med to my husband. The next day on discharge day the pharmacy called me while still in the hospital to go over the meds they were going to bring to my room to take home with me. Guess what?! It was the same exact meds including the opioid pain med that they had just given to my husband the day before. So MORE DUPLICATE medication!!! This pharmacy could have killed me!!! This was GROSS NEGLIGENCE!!! I reported all of this to patient relations and they sent me a letter stating they did no wrong. NO APOLOGY NO ACCEPTANCE OF RESPONSIBILITY. You have been WARNED.

This place might as well tell you to go die if you don’t have your meds you need to live. It’s not their problem even if you as the patient did everything right. What a joke.

Always kind people with a smile waiting for you. But I could never recommend this pharmacy. Orders from within the building have never been filled on days we are already there, it is always difficult to stop by quickly, and I routinely arrive to learn my son's prescription is not filled or in the system which requires consecutive trips. I'm sure not everyone has the same recurring problems, but after a year and a dozen of these events we finally found a new pharmacy.

We were in the process of getting released and was advised that the pharmacy would not deliver meds to our room and that I needed to go pick them up. I went to pick them up ,the receptionist told me they weren't ready and to come back in 20 minutes. I went back in 15 minutes and they were closed a woman came to the door and refused to get the prescription for me. What a headache that created. They new what time they closed when they told me to come back. After getting meds transfered to another pharmacy we could not get the antibiotics filled because of a now insurance issue created by the situation. You have one job that's patient care. You could have told the hospital that you could meet their request and they could have sent the order somewhere else making the patients life just a little easier. Do better.

Prescription was ordered by my surgeons nurse on August 12, 2021. Explicit directions provided that this was to be delivered, all protocols are in order, means of charging the cost. 12 days later, a message its ready for pickup. This pharmacy being part of a large medical center, needs training and updating on prompt prescription delivery. I don't recommend them.

I was picking up for a friend of mine and it was easier than i thought, they were open on the weekend and i got in and out fairly quickly.

I received a bill on 6/23/2022 from Nebraska Medicine Pharmacy dated 05/05/2022. The bill “Description” stated AR MISC.Adjustments. Nothing else. So I Pharmacy Billing today to resolve this. Casey, the billing rep first explained it was related to my inpatient visit in May. I was NOT even in Nebraska in May…So I began to wonder if this was another patient’s bill. I tell her I wasn’t there then, she responds, “oh I mean this is for March. When I ask what this was for she told me in general. Then I asked why I didn’t get an invoice/statement explaining exactly what this was for, she became intense and defensive and told me HIPPAA allow for that to be mailed. So I began to ask more questions, and she told me to “let her finish” and then I told her she interrupted me…then she escalated it into this being my fault…I started this by wanting to pay my bill if indeed it was a legitimate billing. I asked to speak to her supervisor and she was a nightmare after that. Worst experience ever with a medical billing rep.

The hospitals Covid (DUI like) checkpoint has run its course. They still ask you a billion screening questions. It's time for the hospital to pivot, Covid is here to stay. Masks yes, the "TSA agents" can go. Sorry, we're talking about the pharmacy. The pharmacy is great once you get there!

I called in my prescription ahead of time about 4: 30p this afternoon. I was told my prescription would be ready about 6:00p, I showed up at the pharmacy at 6: 45p and it is now 7: 30p and still waiting

Everyone is so kind and helpful at the pharmacy. They are the friendliest and greatest folks ever!