Kroger Pharmacy

Always great service here, the drive thru is always on point and they always ask anytime a new medicine is added if you have any concerns or questions.very educational

Problem? Yes. Nobody works the service desk and pharmacy added Narcan to my prescription because I came in under contract. I have no way of knowing this because I don't normally take prescriptions drugs with codeine. This person added it to my prescription to either make fun or to make out like I'm a pill head. The desk is always empty and when I went in one of the people there asked why I don't I go somewhere else and pay my bill. What are you open for? Yep you used to get my money but I'm a Walmart shopper now. If I come in it will be because I have to. You have some people there that are good so I will give you 2 stars. Close the service desk if nobody wants to operate it. At least people will know not to pay their bill there.

Years ago they actually cared about their customers, or at least acted like they did. Now? Not so much. And sllllllllllloooooooooowwwwwwwwww. I don't know if it's because they are understaffed or what but it's not the same. Sadly it's not just this pharmacy. It seems to be the norm today. If you are a caregiver you just don't have time to wait all day to pick up a prescription. If you have any kind of life at all you just don't have the luxury of waiting for hours on end. Not to mention if you try to get a life saving medication to keep yourself or a loved one alive another day only to be told "we don't have it so we'll have to order it. It might be here tomorrow or a couple of days." You don't even get notifications anymore. I actually feel bad for the employees because it is quite obvious they don't get the support they need from upper management. Sad times we live in.

Update: It seems we caught them in a lie. After being told by a staff member at the Kroger Pharmacy that my husband's medicine was "out of stock", he called our doctor to have them send it over to our old pharmacy instead. Our Dr.'s office said they'd figure it out and call us right back. They called back and said that the Kroger Pharmacist told them they weren't out of stock, but that it was too early for him to pick it up. As stated below, we had already been told that we could get it today by another employee. We went back to the counter and asked is it out of stock or is it too early? A different employee than before confirmed that they had the medicine in stock, but that it was too early. We noticed her that we had already been told we could pick it up today, which is 2 days early. She said "sometimes" they can dispense 2 days early, and sometimes they can only do 1 day early. Long story short, we can't get it until tomorrow morning. This has been a very stressful experience, and it doesn't help that they weren't honest with us throughout this process. I wish I could give zero stars. We've had nothing but headaches while getting our meds here. We switched to this pharmacy after we lost our medicaid for about a month, because our old pharmacy didn't accept GoodRX and was charging us $150 for just ONE of our prescriptions. While it did help that they accepted GoodRX, everything else about this pharmacy was awful. There are a couple of nice ladies that work there, but most of the staff treated us like we were junkies when we tried to pick up. We went in recently to pick up my husband's medicine, we were told that we had to wait 6 days. The rules are the rules, whatever. So we came back 6 days later only to be told that his medicine is out of stock. Of course we can't have it transferred without our doctor's approval, and he's out of the office. This is ridiculous. They're out of medication, they're rude, they're slow. Horrible experience. We drive 45 minutes from Des Arc to pick up our medicine, and they wasted our time. We will be switching back to our old pharmacy now that we have health insurance. Don't go here.

They say they'll fill your prescription or your medication is in stock, but hours and hours later, my prescription still isn't filled and they won't answer their phone. This place is a joke. You'd be better off using another pharmacy, one where the employees know how to do their jobs and actually do them.

The absolute worst pharmacy experience I have ever had. I have never seen anything quite so awful. Go somewhere else. Anywhere else, if you can. The employees move at a snails pace and there are apparently not enough on staff. There is always an insane line. Out of meds for terminal cancer patients (4 day wait on patches-ridiculous!!!!) and out of certain pills altogether. I have never seen such incompetence. Why can’t this area have a decent, quick pharmacy that also takes WellCare? You need to do better. Way better. Sick people and terminal patients NEED THEIR PAIN RELIEF.

Called to see if ibuprofen 800 mgs was ready to pick up 30 minutes before I arrived. They said they are working on it now. When I walked to the counter they told me 10 minutes. So i said can i go through drive through? They said sure. Went through drive thru and pulled up to the window after about 15 more minutes. Was then asked to double around it would be 10 more minutes... For Ibuprofen? *Side note...watch your prescriptions when picking up controlled substances here! Twice was shorted on xanax from what the prescription was for by almost 10 tabs each time. Someone's doing the dipsey doo!

Lines are 30 minutes to an hour long or more inside or out. Rxs aren't filled when I get there after they have sent a text that they are ready. Insurance isn't always billed correctly. One of the girls has literally short changed my mother then argued with her about it until she had to have the manager count her drawer! These people are ridiculous. They will wait until you get there to pick up a prescription that was faxed over or dropped off days or a week earlier before they fill it. Why? Why is filling a bottle with meds and processing payment in a timely manner so hard?!

Inexcusably long wait times both in-store and at the drive-thru. Seem to be deliberately understaffed as a cost-cutting measure as this has been an issue here for years. Now only have 1 drive-thru lane open at all times. Nothing is broken, they just don't have enough people to work both lanes. An employee explained to me yesterday that the store's reasoning is they can either let traffic build up in 1 lane or have very long lines on both sides. Switched all my prescriptions elsewhere, even though it costs a little more simply because my time is worth more than whatever I save.

3+ Hours to get two simple prescriptions. They allow elders to sit in the drive thru and wait for the entire prescription to be filled. Hope when the new Kroger is built theyll consider hiring more pharm. Techs. UPDATE: I have provided PROOF that this store allows people to sit in the drive thru blocking it. The blue truck was turned off and waited 20+ minutes. I hope their corporate office sees this.