Kroger Pharmacy

Great service, they let me know by text when new prescription is filled and the price. Drive thru is also good. I switched several months ago and am happy with the pharmacy

Had to use try to use this pharmacy today because my usual one didn't have the medicine in stock. They repeatedly gave me conflicting information and the girl on the phone was rude every time I called in. Absolute waste of time

Called and said I would be there before 5 (closing) to get meds. Pulled in at 4:59 & drive thru was closed. Husband ran in and they said "we already pulled our register." Nothing nice to say. I called ahead and explained I've been out a week. Doctor had trouble getting it called in.

I like Kroger's so much nicer than Walgreens and CVS

Thank you for respecting your military veterans and accepting their insurance for medication. You’re one of the ONLY pharmacies here in Benton that does. I was refused at Walgreens and Finleys and found that very difficult because I was sick and had to run around in this rain trying to get my medication. I served my country faithfully and get turned away when I needed help. So your pharmacy will be getting my business as well as your store. My veteran friends will too. Thank you.

First of all, the service here is quite immaculate considering the impatient and short fused public. Never had to wait excessively and everyone is sweet and conveys information accurately and professionally, WITHOUT FAIL. Secondly, they are great with people, I’ve seen them heroically let talkative customers run their mouth for 30 minutes and still take care of business. When I had to visit Serbia for 2 months they made accommodations for me to get a 2 month supply even though it was probably a headache. This is the best pharmacy I’ve ever had truly a charming bunch who care about their customers truly très bien Mon Ami, très bien 🇫🇷 ❤️❤️

Let me preface this complaint with, this is my very first public complaint about any business ever. I have been using Kroger Pharmacy for years, within the last year I’ve notice a significant increase in wait time and a decrease in the quality of customer service. I understand that COVID has played a major part in the changes in the pharmacy industry. However, over time it has become more common for us to have negative experiences getting our prescriptions at this kroger, rather than positive. I will say I spoke with Laura on the phone today and it was the rare positive experience. She answered so many of my questions with a pleasant and helpful attitude. When I went to pick up my prescriptions an hour or so later, Ronald was my tech/cashier. There was only one person in front of me inside the store and I waited a half an hour to be helped and then another 10 minutes waiting for him to give me my prescription. This is not the first time I’ve dealt with Ronald and I can say he is kind but impossibly slow. Not all the blame can be on Ronald though, the line was getting longer fast and there were other employees around and no one came to the second register to help him with the line. Not all my prescriptions were ready when I finally got up there, so I had to leave the line, do my grocery shopping and then wait in line once again. When I finally got all of them, I walked away and was stopped by another customer who complained about having issues with Ronald’s speed in the past and that he will usually just leave if Ronald is the one at the register. I hope something can be done soon to remedy this. I’m a loyal customer even when issues arise but even I am losing patience.

They take forever. Well first of all they will let you know that it’s going to be a crazy wait. So you think after waiting all this time your prescription will be ready but nope they have had me wait a second time several times. So I started calling in and having my husband pick up several hours later when he got off of work and they were still making him wait. One word to some up their service is awful. I hope they get more help because their prices are great

TERRIBLE SERVICE! sat in the drive thru for 20 mins- get to the window and gave the lady my name and date of birth- she told me I needed to drive around and get back in line behind 3 other people and I needed a pharmacy consult and I asked her why when I have been on them for a long time, she then told me "I'm not arguing with you". So, I parked my car and walked inside, to find out that the medication I called in over the weekend 2 days ago 1 is still being worked on and will be another 30 mins. Never going back!!!!

Who ever came up the idea the pharmacy should be closed between 1:00 & 1:30 should imeaditly be replaced. Two incompetent people standing around that jacked an order 3 times in a roll telling a paying customer to come back in 30 minutes. I'm still stunned