Kroger Pharmacy

They have gotten three stars due to the fact that a lot of them are just there for the paycheck so they’re rude for one and for two they don’t act like they have time to discuss any of my concerns or concerns for my father‘s medication and they singing like they do not want to Call when there’s refill due on my husband’s heart medication. They should be the one to let the heart doctor know that he is low and him send over new prescriptions. I have not had this happen on the Tresto Carvey law or a couple of other medication’s

My husband elected I take my prescription to the pharmacy since it was close to our home. I dropped it off, was told it will be ready in an hour, I called back over an hour later and was told it's almost ready. Okay, I was fine with that response, however when I asked should I wait for 10 minutes, 30 minutes, or how long before I drive up, the reply was "I don't know." I expressed that I was going to be coming from work and did not want to have to sit for 30 minutes and asked if I should wait for 30 more minutes before coming and again the lady said, I don't know. This is poor customer service at it's finest. I should have gone to my regular pharmacy on the other side of the interstate. At the least they will tell me an estimate of how long until my prescription will be ready. Now I sit in limbo, waiting!

This is the worst pharmacy in town! They are rude when they mess up, and will not admit that they lost your prescription. They have lost my and wife's prescription 6 times in the past 8 months. On the days that they give covid vaccine, good luck getting them to fill anything for you. I always call before I make the 30 min. Trip to Kroger. They Ewell me "yes its almost ready" I got there just to hear it'll two to three hours! This has happened at least 5 times, to me. I do not recommend using them. They b 7sed b to be great, but now are horrible!

Always short on medications. Don't have insulin in stock and has to order. Dia ethics need their Insulin daily to live. Cant wait for them to order.

Within the last few months All senior techs and pharmacists were fired without cause, leaving a bunch of techs and fill in pharmacists who don’t know what they’re doing. If you know what’s good you will find a different pharmacy in Jacksonville.

I love this pharmacy. The staff is always super friendly. They have gone out of their way to help get discounts and fill my Children’s medications. Love you guys.

Constantly not refilling prescriptions on time. They don't let you know that they don't have it they just don't fill it. They don't tell you about drug interactions with other medications you take. Very frustrating.

Didn't have a long wait, clean waiting area., knowledge, friendly, curtious staff.

Friendly staff medications always ready when they say and any questions you may have they will answer

Customer service has declined over the past three months.