Morton Alwan Pharmacy

Sick and tired of their “under staffed” excuses. Can’t seem to get it together. I’ve tried to be patient with their constant screw ups. But definitely time to move on from a facility that is really not in business to serve customers.

**I have seen your response, and it is laughable. I have reported your facility, and your pharmacy is being investigated for the fraud you have committed. To continue to lie and be so unprofessional and rude is shameful. On the recorded line I informed Mike that I had never received the medication the first time it was offered and even asked if it was a real offer since my child was struggling and we had wasted an hour between the thirty minute drive and thirty minute wait time in the store. If you had fully cooperated with the police you would have shown them the video footage and recording. However you chose not to as it would have shown exactly what i have said here. All of this will be proven by the investigators who are involved. Instead of handling this in a civil and sensible manner, your pharmacy chose to act in underhanded shady ways that only further show how horrible this company is. Rude and unprofessional staff that commits fraud. Claims to have given us medication for our autistic son that they never provided but have billed insurance for. We called the police and the pharmacy staff and owner refused to show police clear footage of this and have cussed me out for showing them evidence that they are being fraudulent. We will be taking it to civil court as they are impacting the well-being of my child. I hope they get shut down for all of the horrible things they see doing.

Not only sat in the drive through for 15 minutes while the employee talked the whole time to the person in the vehicle in front of me, I was then greeted by the employee ery disrespectful and rude and proceeded to talk over me the whole time. I then had an insurance cocerage question which was responded with, "figure it out on your own." Not the first or 10th time I have dealt with the rude employees and surely will not accept it any longer. They do not have medications ready when they say they will, cannot find your RX and no robo call of when your prescription is ready. We will no longer be part of this pharmacy.

They had my order ready for pickup and everything was fine.

I would like to compliment one of your staff members, Jessica. It is always a pleasure to see her at the drive up window. She always brings a helpful attitude and is so friendly. I have a son with an intellectual disability, and when he’s with me, she always takes the time to acknowledge him.

I just wanted to give a shout out to one of your technicians, Jessica. I meant to leave this review a while ago but after having a baby, I got busy. She has gone above and beyond for me so many times. I am on a couple of medications that often have an insurmountable amount of red tape. Sometimes they're not in stock. Other times, you have to fight insurance over every refill. Never once in that time frame has Jessica ever made me feel like I was a bad person for being on these medications. She's never chastised me or looked at me sideways. I can't tell you how many times I've gone into the local Walgreens or CVS and been treated like other trash because of my medications. I always like to remind those places, would you be rude to an overweight customer picking up diabetes medications? So then why would you treat somebody like me who is being prescribed medication and overseen by a very well-respected doctor? I recommend your pharmacy to anybody else that has had my experiences with other big box places. Please do not ever let go of Jessica. She's never ever made me feel like I'm a hassle. She's always returned my calls. Always delivered and always done exactly what she said she was going to do. You will not find that very often in the workplace. Thank you so much Jessica!

Usually well organized, sometimes I get a recorded call telling me my prescription is ready and when I get to the drive thru I'm meet with dumb looks and apologies. Oh, and the price for refills shifts from refill to refill, they tell me it's insurance changing what and how much they'll cover. Although at the same time I haven't changed prescriptions, company or policies and haven't been notified of any changes in my coverage. They told me they do not participate in Good RX, I didn't know this was allowed.

I went to Alwens yesterday to pick up a prescription and Jessica waited on me she is the ultimate customer representative for Alwans it was the best experience I've ever had with them. So I wanted to give her a shout out good job and thank you for making me feel appreciated as a customer.

Everyone always speaks so highly of Alwan, we’ll I am horribly disappointed. I got my first prescription from Alwans at the Peoria location. My medication had to be compounded, so I had no choice. When I picked this up they told me I could renew the prescription online and choose which pharmacy I wanted. My husband works right across the street from the Morton location, so I got online last night and filled out the prescription form and left a comment with the time I wanted to pick up. While at work, I missed a call from the pharmacy. As you can see below they had already begun helping another customer at the beginning of the voicemail. They didn’t refer to me at all. You can hear the clients name, her prescriptions, the doctors name, etc. This is a hardcore violation of a patients rights and privacy. Note, they didn’t refer to me at all in this voicemail. I blew it off and went about my day. I showed up to the pharmacy at the agreed upon time, and the young man (pretty sure the same man from the voicemail) came to the window and informed me that I am not a client and they have nothing for me. The pharmacy’s are not connected. That’s why Peoria told me I could have it filled there, the website said I could have it filled there, and your advertisements (shown below) list information for both pharmacies. If that is the case, why did you have my phone number and why was I told that I could have it filled there? He had no answers just told me we would have to fill out a transfer form. I said fine, this still doesn’t make since. Can I get that still filled tonight? He said he would try but probably not. I left and went home and called to ask for a supervisor who told me the compounding lab had already left for the day, but she could see if they had a couple, but there’s no delivery driver either. So, now I have no medication, another customers personal information instead of a message telling me it wasn’t being filled, and a horrible experience on top of it. I’ve never received worse service from anywhere. It’s truly a shame that this is the only place I can get my medication, and the pharmacy can’t even provide it when ordered or keep customers information private. If you value your health information, and health in general, I suggest staying away from them.

I've had my prescriptions filled here for years. I have never had a problem. Mel and her crew are the best!

we sat at the drive-thru window for 23 minutes before being seen. after being seen at the window, there was no acknowledgment of how long we had waited. it took another 10 minutes for them to get back to the window just to tell us they did …

Called to have my prescription ordered. I don’t know if Katie was having a bad day or what the challenge was, but she was rude, short, and acted as if she did not want to give any assistance to me.. I personally will never go back to this store again I will have it transferred elsewhere

Terrible customer service. Called to find out about my prescription. Woman who answered easily got frustrated with me. After months of telling the pharmacy I pay out of pocket for my medication, they didnt order it because the …

Usually very friendly but my interaction today with Ashley was less than stellar. I'm working out of town and get back too late to pick up my prescription. I asked her to mail it and she told me that's not something they usually do. She …

Horrible horrible customer service. I thought this pharmacy was ok but a little stuck behind the times. I suppose that’s ok because most of the clientele are older. I had inquired about an app to ask for refills or check my folks …

Looking for great service? Come to this pharmacy! Fast friendly service with a smile! They have a wide variety of over the counter vitamins and supplements that you don't find at other pharmacies. Great selection of CBD products too! …

Terrible customer service, Pharmacist likes to laugh and make a joke out of their patients needs. Not only did I receive a phone call where “Melissa” laughed at my needs , she also had the audacity to come up to the drive up window and raise her voice as well as keeping a grin on her face. Will never come back here

Alwan Pharmacy has some SERIOUS problems! My 89 yr old mother has her 12 prescriptions packaged for the month. Last month they were 6 days late on her "order" due to the fact that someone, but they didn't know who and no record of who, …

They are always courteous and friendly. Last time I was there my insurance wouldn't cover my script. I call and couldn't get anywhere with the insurance co. so I paid full price. An hour later Alwan called me and said they took care of the problem and to come in to pick up my money.

Through no fault of the pharmacy, my prescription was delayed in getting to them. However, after that I really do not have anything positive to say. Typically i go through a pharmacy only a couple miles from my house, but this time I needed …