Stanley Specialty Pharmacy

Excellent service. Pharmacist was very knowledgeable and considerate with her detailing of the medications and their functions. I have talked with her with other concerns and she has quieted my anxieties each time. Very patient…

Friday I had my first experience with Stanley Specialty Pharmacy I was 100 percent satisfied with Ms. Kendra. She was so friendly and professional. She patiently explained my pharmacy and answered my questions. It was pleasant to meet and deal with Kendra.

I have genetic polymorphisms which make me sensitive to excipients which are typically used in many compounds. My sensitivities caused me to think there was a problem with the formulation Stanley had prepared for me, and I left a detailed message: expecting , frankly, not much response. I was wrong. Kendra investigated, called me back, and took the time to explain things clearly, and let me know that they'd be happy to make adjustments in the future and tailor the formulation to my specific needs (no flavors, coloring, etc.). Kendra's explanation led to my Doctor and I being able to figure out how my genetics had impacted my response (salivation), and thus better understand how to manage my own complex medical needs. Her diligence and care changed me from a "won't come back," to feeling these were people I could trust with my health. The particular compound they made for me actually compensates for specific polymorphisms, which restores my HPA Axis function: so its critical for my functioning. As I often travel to Europe, it's critical thet my meds work right so I'm not stuck out of the country and unbalanced. As a neuroscience researcher, I understand the complexity of compounding, and believe Stanley is a place you can trust. They're clearly committed take care of complex needs, and work with you if you have difficulties. That's exactly what makes compounding so important for folks with critical health needs, and why I will use Stanley again in the future. As my neuroscience work began after retiring young from a Costco corporate career, I also understand customer service very well. I believe Stanley covers the bases in both complex compounding AND caring enough to kindly take care of complex patient needs. Keile (if spelled wrong: my apologies) was also a terrific example of someone who cares about customers. As a retailer, I spent a lot of time addressing customer difficulties. The way Stanley handled mine: they earned a great review. ;)

I agree with some of the reviews below. "If you want a pharmacy that lacks communication with its customers then this is the pharmacy for you." Every time I would request a refill, it would take too long to get it when most of the time I was nearly out -- on top of that, other compounding pharmacies I use for other medications take half the time. I also asked to speak to a manager of pharmacist on the phone to discuss the needed for my prescription (because I was out). Not only was I not able to speak with someone, the employee hung up on me after putting me on hold when asking to speak to a manager or pharmacist?! The customer service is not pleasant or helpful. Also the way they filled my medicine there was not a good way to tell if it was almost out based on the color of the tube, material, and the mechanism of retrieval. If you needed a medication early they also charged you alot more. Overall medications take way too long. Very disappointed and will not be using again. Will only use other compounding pharmacies in the area for my needs.

They have been so helpful and quick to help me with my needs.Their product is perfect that they compounded for me and they do provide delivery which is awesome . Thank you everyone.

I had an excellent experience at the pharmacy, thanks to Kendra in customer service! While I was waiting in line, I watched her handle several difficult patients with incredible patience and professionalism. She remained calm and courteous throughout, ensuring each person received the help they needed. When it was my turn, Kendra provided me with detailed information about my prescriptions and answered all my questions thoroughly. Her expertise and friendly demeanor made the entire process smooth and stress-free. Highly recommend this pharmacy !

Excellent service! Compounding Pharmacy that is highly recommended!! Best Pharmacy for compounding medicines in the Charlotte area

I got there right before they closed and they accommodated my prescription even though it was not ready yet. Friendly and professional people. Place can be a bit hard to find as it's in a L- shaped commercial center but the good prices make it well worth the drive.

The medicine was ready when they said it was going to be even though they were short-handed and that saying something cuz that place is pretty busy but you're always in and out no problem great set of people very helpful

If you want a pharmacy that lacks communication with its customers then this is the pharmacy for you. I was told this was the only pharmacy known to compound a specific medication that I need. Every time I would request a refill, it would take weeks to get it. Every time I called I'd get the excuse that the items needed were on back order. They were asked numerous times over the past year to please communicate issues with me, and their response was we don't notify people every time something with a prescription changes. This lack of communication has cost me to go with out medication several weeks at a time on a few different occasions. The most recent issue was I requested the refill, never heard back, and when I contacted them they told me there was an issue with my Rx being expired. I asked them why they did call me to tell me this, and I got the same answer as mentioned above. I then called my doctor to have it resent. I went a few more days and still heard nothing. I called back a second time, and they told me it was called in the wrong way. I again asked if they could please commilunicate with me with any issues so I can try and get things fixed in a timely manner. They still refused to communicate with me. I finally found another pharmacy that could handle my needs, and they got my rx and fulfilled the order in a 3 day span, where as it has been 4 weeks with Stanley trying to get it filled. I will never use Stanley's again!

I’ve been filling my dog’s medication here for a year. They were never friendly and the turnaround time was five days for our rx. The price recently went up because the dosage changed. We’re using less. They told me the price went up …

Continues to improve its service level. Very pleasant to deal with. Improvement in on line ordering is needed.

My veterinarian sent a prescription for my to Stanley Specialty Pharmacy on a Saturday morning. Monday morning a Stalney's employee called to say the medicine would be ready by 1p on Tuesday. I drove 40 minutes to pick up the medicine on …

I have never worked with a more negligent business. My cat has hyperthyroidism and my vet sent her prescription here to be compounded. I have filled 2 prescriptions here and have been waiting for my 3rd refill for over a month even though …

The people who work here are PHENOMENAL. I had a slight emergency where I needed a compounded prescription the same day (it usually takes up to 72 hours). They made it happen and I never felt like I was an inconvenience. The workers seem …

Prepaid for medication for pet, 2 weeks later after multiple calls. Calls not being answered after being on hold for 20 mins or more, don’t know if medication is ready. Pharmacy has not notified me. Quick to notify vet called in prescription and payment required. Pet needs this compouned medication!!!!

The young lady by the name of Kendra on the answering the phone on monday morning @ 10:30 am 11/20/23is very unkind. She is clearly not happy today. I am calling from a doctors office and I am shocked at the customer service I am so blown …

Multiple times had issues with the phone system and prescription not being ready on time. Seemed like things were poorly managed and very disorganized. Eventually moved to another compounding pharmacy in Huntersville. Did not have a good overall experience.

3 times calling to make sure I got the correct script and it seems that they still didn't give me the right one ???? If can't do any better than this with an ED meds, worried about what you're actually getting in the meds ?????

I use to love Stanley pharmacy! You could call them and speak to someone. Recently, no one answers the phone after 10+ minutes of holding for the past few months. Makes it hard for providers and customers to interact with the pharmacy. Wish …