CVS Pharmacy

This is the worst pharmacy experience I’ve ever had. Had an appointment for a flu shot at 5 pm and uploaded my insurance card to the app ahead of time. I came in and they couldn’t process my insurance and I stood around waiting while they helped multiple other people. The pharmacist refused to call my PBM or another pharmacy or apply any creative problem solving. I could go on, but just entirely unhelpful and I was unable to get a flu shot. And some in this country wonder why people don’t prioritize getting vaccines….

Kim is condescending and short every single time I'm in there. She's completely unwilling to be helpful or think of creative solutions or problem solve. Most other pharmacies can work around issue really well and seem to understand that medication is usually critical, but she's like, "sorry bout your luck". If you can go somewhere else or try to get a different pharmacist.

Listen Babe- If you ever wondered what it would feel like to be verbally mauled by a DMV employee in a lab coat — go to the CVS pharmacy in Target on Hayden Island and ask for the pharmacy tech. She’s not just a pharmacy tech, she’s a one-woman customer service demolition crew! I walked in, already exhausted from the usual insurance circus, and when I handed over my ID like any functioning adult trying to pick up a prescription, she goes, “This isn’t Washington. I don’t need that.” Excuse me?? WHAT does that even mean?? You’re handing out controlled substances and suddenly checking IDs is optional now? Are we at CVS or a back alley in Reno? Let’s talk phones — one time I dared to call with a question and the same ms. tech tells me, dead serious, “you’re clogging up the provider line.” BABY. I’m not a provider. I’m a PAYING CUSTOMER trying not to spiral because I’m being charged $150 for meds I need to function — and apparently, my mere existence is an inconvenience to her break schedule. And the kicker? The place is always completely empty. Just me, the fluorescent lights, and the sound of ms tech sighing like I ruined her day by not dying quietly in the parking lot. Also… I’m pretty sure there’s some little “note” on my account now, because I’ve seen the shift. Every time they pull up my info, the vibe in the room dies. Sudden icy tone, weird pauses — like I just asked for a free fentanyl smoothie. I don’t know what narrative they’ve got in there but someone’s clearly writing fanfic in my patient file. Look. I don’t expect a red carpet and tap number — I just want my medication without being treated like I ran over someone’s cat. If I wanted to feel this disrespected, I’d go back to dating on Tinder. CVS, do better. Ms Tech, take a nap. You’re not curing cancer. You’re handing out pills. And you’re not even doing that nicely

Will withhold medication without reason, the Male pharmacist is unprofessional and makes little comments under his breath, don’t let your meds get trapped here, they will play games with them. Promised a call back and explanation but never got one. They really don’t care don’t send your meds here

CVS Pharmacy in the Jantzen Beach Target offers ridiculously poor service. I have gone there several times because it's a convenient location for me -- but I'm cured. I WILL NEVER go to the CVS Pharmacy there again. I have never experienced such nasty, rude treatment. I just stopped there today to get a refill and the Broad who waited on me complained about how old the Rx was, then noted that it originally came from Costco, and then -- HUGE SIGH and nasty look -- she would HAVE TO CALL Costco for a refill. I don't know if that's true -- seems to me she should call the Doc's office, but what do I know? Her disgust and attitude made me FINALLY decide that no matter how convenient that location is, I will NEVER go there again. I grabbed my prescription bottle and stalked away. I'll still shop at Target, but the CVS there is toxic and nasty and maddening. My father was a pharmacist, and I know it can be a tough job -- but this was the middle of the day, the store wasn't crowded, and the dame that waited on me definitely needs a different job. I was horrified and angered by her manner and attitude. I've had communications from CVS in the past asking for my thoughts on the service at that CVS. I have not said exactly how I felt -- not wanting to get anyone in trouble. Service there was bored and slow before -- but today was nasty and rude. You need to do something about it. Martha Miller Jantzen Beach

I have used CVS pharmacies for almost ten years now. I have never had any issues with anything that I have needed either. Let alone anything my prescribers also have needed. Due to me needing to relocate where I currently live. I needed to choose a new pharmacy. I didn't want to choose any other pharmacy other then CVS. So I located this pharmacy across the bridge. I only had good expectations with CVS pharmacies given my experiences in the past. I also thought I would never have any reason to never provide this kind of constructive feedback. However, when my provider is frustrated and it take a lot for her to say anything and she knows I don't want to change pharmacies. If she is asking if there might be another pharmacy I want to use. Then tell me she is frustrated with the pharmacy I have been using. She said they aren't getting my orders right or giving me the wrong doses and mixing things up. Along with other things that at this point I have to believe is true. When at first I was in denial about things. I have someone picks up my medications telling me horrible experiences of conversations. Not filling the correct prescriptions, not providing the right doses. Such as having to fill two different doses of the same medication to equal the correct total dose I needed to take. As well as other situational thing like this. I understand things are extremely busy in pharmacies and I'm a patient that fills more prescriptions then the average person every month. So I definitely know how things can be and I really don't like to complain. Now when I have experienced what the person who picks my medications and understand exactly and alit more then what my prescriber has been telling me. Im debating if I should change the pharmacy location to my old pharmacy in Tigard which is about forty minutes from where I live now, or change pharmacies all together. I think I may have to do one or the there sooner then later. I understand employees are new or there are not enough employees. Now customer service goes along way. Without a reasonable response or followup multiple times. Something has to brought to someone's attention and in this world the only way customers get any attention is filling out feedback. I hope this doesn't trickle down and cause more problems but gets the one calling shots off their ass and start to help the ones who need help that I'm referring to or hiring employees who want, need, enjoy, and can do the proper job. My scores are out of frustration and really are not what I would ever want to make or have ever marked but I hop le it gets to the right person. Who can make changes and helped the employees that are doing the best work they can.

CVS website says they provide free Flu and Covid vaccinations, this is NOT true if you have Kaiser Permanente of Providence health insurance. For those, they charge $200 for Covid and $70 for Flu shots. Don't waste your time coming to CVS.

CVS recently sent a letter notifying me that CVS database had been hacked and so customers' info was breached. This is one reason why I've preferred to NOT sign electronically because I do NOT accept CVS Terms of Agreement that allows for CVS to share my Personally Identifiable Information (PII) with third-parties. Each time I pick up a prescription, I ask the pharmacist to use the manual method of recording that I've picked up. However now they state that CVS has removed the 'refuse' option from their screen and CVS didn't give your employees an alternative method. I'm now FORCED to sign electronically, which gives up my PII per CVS Terms of Agreement. This seems illegal and I will speak to an attorney versed in privacy issues review this practice. The pharmacists are also bothered as CVS didn't tell them why CVS removed that 'refuse' field. Did CVS just obscure it and hope staff would not ask how to bypass electronic signature, so we are forced consent to your Terms to pick up a script? I would like to let the pharmacist know what they can do to 1.dispense as they did before. Prefereable CVS will make this clear to ALL CVS employees. If I do not hear a valid response from CVS, I'll publish your Terms of Agreement on social media highlighting the fact that customers are signing away their privacy when they sign electronically.

I have been happy with CVS until recently. I asked a month ago for 3 prescriptions to be discontinued because my doctor had replaced them with different medications because they weren't working for me.The same day, I asked for auto refills on my medications. This month, I went in to pick up meds, and got home to find out they had filled an inhaler that was supposed to be discontinued. I took it back today, and they wouldn't return it. My insurance had to pay for a medication I no longer take, and have no use for. I also picked up more refills. I decided to look at what they were before I touched them, and there was another refill for a discontinued medication. There is one more that should have been discontinued, and I assuming it too will end up getting filled. I am hoping that my insurance will still cover the meds that I do take.

Ive had a very pleasant, easy experience with this pharmacy. Theres usually only 2 people working but I hardly ever run into a line. They fill my prescription fast, call my dr when needed and are helpful.