Cascade Pharmacy

Lied to me about filling a prescription and had me wait until very last minute to refill. Was told it would be ready though. I waited and came in to be told it was being put on hold. I had just switched from my other pharmacy because of rates and location. Had my Dr switch pharms and was able to get it filled and picked up same day elsewhere. I would suggest using someone else if you are thinking of switching. Either they have no idea what they are doing or i do not know.. something.

Thankyou to the pharmacist who talked with me about different iron pills and helped me understand!! Also the sweet ladies who also helped! I like going here because I don't feel like a number, it's personable & professional!!

Daniella from cascade pharmacy, went above and beyond for me today. Making multiple calls and sending multiple faxes, trying to get my Antibiotic prescription transfered and filled as I am in pain. Not once did she make me feel a burden or appear frustrated. What a Great Hire Cascade Pharmacy, Daniella is great. Jennifer James

Always a great experience here. I like the natural supplies they have and everyone there on staff is super helpful with all the questions I have.

The staff is awesome, with the demands of a high patient volume, they have quick wait times. The option of doing the drive through has been a relief and bonus when needed! I have moved and tried a few other pharmacies and it’s a nightmare, with Cascade if I have a question I call and someone actually answers the phone instead of having to listen to a recording and being on hold for hours and never getting through. Big things to the staff. They’ve always been very helpful and willing to find solutions for situations and issues I’ve had in the past.

Used to be awesome but has gone way downhill. The last two times I have sent in a refill my meds weren’t “ordered” for 4 days. This is a common prescription and wasn’t on hand. They admitted that they are behind and no one even looked at my order to process for 4 days. Then for some reason they waited another day to even order it themselves. What should have been next day turn around became a weeklong saga to get my meds.

I used to love this pharmacy, they used to be so helpful. Lately now every month there’s something missing (or something wrong) when my mother or I pick up our meds. This place is probably great if you don’t rely on 5+ prescriptions just to function. I appreciate all they do and how nice most of the folks are down there, and I know it’s not an easy job. But I do wish that getting everything sorted was easier for both parties.

Like the drive thru but I am not happy with the lack of communication on diabetes medicine. Unacceptable

I was just diagnosed with panic attacks 9/17/2024 had my prescription sent to Cascade pharmacy went to pick them up later that evening said they don't do same day turn over even though right here on their website says prescriptions within 20 minutes (false). Anyways 9/18/2024 my husband called to see if my prescription was ready because I was in a full panic attack on the verge of losing consciousness they told him it would still be several more hours. He finally went to pick them up a couple hours later and the hold up was on ibuprofen my doctor had prescribed awhile back so the staff essentially let me suffer over some ibuprofen. I will be switching pharmacies ASAP. Why put up with rude staff that obviously don't care about the customer whatsoever.

I am changing my review after my Doctor sent in a prescription and Cascade refused to fill my prescription because it was faxed. They took it upon themselves to discontinue it without notifying me or the doctor. When peoples health is dependent on medication. This is unacceptable. Also, they won't take discount cards for prescription's. Struggled to get a prescription after 5 days, doctor approved it this place refused to fill it. This place is terrible. I would give 0 stars if I could.

I have been trying for a month to upload their app to my phone and every time I get to the phone number verification......nothing! The app is one of the worst one I have ever used. And I used Walgreens for godsake!!! And the customer …

Horrible customer service for delivery . Either they never answer phone to get meds delivered or the person for delivery is always gone or not available . Delivery is never when I need my meds . Right now my meds were supposed to de …

Due to the nationwide shortage my script has been waiting for refill for two weeks. Which is fine. What’s NOT fine is that it got bumped to like a non active status. Who knows if my med came in but I missed getting it filled for not calling …

I quit using this pharmacy because their inability to relay information properly (It will be ready in 2 hours) and lack of accountability (still not ready 4 hours later) and or accommodation for their own employees mistakes (5 hours later, …

Very Rude Staff! Incompetent to say it nicely! They partially filled a pain pill prescription without getting my consent. They then told me they did me a favor even though they are closed weekends and prevented me from filling my …

My wife and I are retired and moved to Eagle Point 3 years ago. We transferred all of our medications to Cascade Pharmacy at that time. We could not be happier that we did! They are wonderful! Fast, friendly, helpful and efficient. …

The Pharmacy Woman employee that I dealt with was rude, matter of fact, no compassion, cold, disconnected...NO understanding, no warmth...the Manager Laura really wasnit interested in my experience. The two young girls who manager the …

I have been going here for years and now all the nice, friendly staff is gone replaced by young girls who are snotty, rude and have no idea about what customer service means!! …

Extremely disappointed. After being a loyal customer for over 5 years & trusting this pharmacy with my entire family’s wellbeing. I’m told they will no longer fill my prescription unless I also fill 4 other maintenance medications a month …

I'm finished dealing with pharmacy. I'm on program and for the last 3 months they have either failed to contact me about my monthly NEEDED refills or have FAILED to deliver them as promised. We are now on a 3 day holiday in which they will …